If you received a defective item that is sold by Orbitalshops.com and need to replace it with the same item, email us at email@example.com;
If you would like to exchange an item for a different variation--e.g., size, color-- email us at firstname.lastname@example.org;
If the item you wish to return doesn't have an exchange return option, you will need to return the original item and place a new order.
If you receive an item that was damaged, email us at email@example.com;
If your item isn't working properly, please check the product manual (which arrived with the item) and the Orbitalshops.com detail page for the product. You can usually find troubleshooting and "getting started" information there. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly.
If you're unable to resolve the problem after contacting the manufacturer, email us at firstname.lastname@example.org;
If you receive a wrong item, please email us at email@example.com;